Privacy policy

Last Updated: August 24, 2026

This Privacy Policy describes how NAHEB LLC (doing business as CanaKasa, and referred to as "CanaKasa", "NAHEB LLC", "we", "us", or "our") collects, uses, protects, and discloses your personal information when you visit, create an account on, or make a purchase from canakasa.com (the "Site") or interact with our customer support, marketing communications, and mobile messaging programs.

We are committed to respecting your privacy and protecting the personal data you share with us.

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1. Personal Information We Collect

When you interact with the Site, we collect personal information in several categories:

A. Information Automatically Collected ("Device Information")

When you browse the Site, we automatically collect certain information about your device and browsing activity, including:

Device & Browser Details: Web browser type, operating system, device model, IP address, time zone, and language settings.
Browsing Behavior: Individual web pages or products viewed, search terms entered, referral source / referring URL, exit pages, and date/time stamps.
Technologies Used:
- Cookies: Small data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to manage or disable them, visit All About Cookies.
- Log Files: Files that track actions occurring on the Site, logging your IP address, browser type, Internet service provider (ISP), and timestamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you navigate and interact with our store and marketing campaigns.

B. Information You Provide to Us ("Order & Account Information")

When you make a purchase, attempt to make a purchase, or create an account through the Site, we collect certain information from you, including:

Contact Details: Full name, email address, phone number, billing address, and shipping address.
Payment Information: Payment card details (processed securely and encrypted via our third-party payment gateway processors; CanaKasa and NAHEB LLC do not store raw credit card numbers).
Account Details: Username, password credentials, and order history.
Customer Communications: Information provided when contacting customer support at cs@canakasa.com, requesting product care guidance, or participating in surveys and promotions.

C. User Content & Media Submissions

If you upload images, reviews, or testimonials to our Site:

Media & EXIF Location Data: Please ensure you avoid uploading images with embedded location data (EXIF GPS) included, as public visitors to the Site could potentially download and view that location information.
Reviews & Comments: Any reviews, comments, or photos you submit publicly may be visible to other visitors of the Site.

When we refer to "Personal Information" in this Privacy Policy, we include Device Information, Order Information, Account Information, and User Submissions.

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Order Fulfillment & Account Management:
- Process payments, arrange shipping, fulfill orders, generate invoices, and send order/shipping confirmations.
- Manage your user account and verify your identity.
Customer Care & Communication:
- Provide customer service, address inquiries, and provide wood care, seasoning, and warranty support.
Risk & Fraud Prevention:
- Screen transactions and IP addresses for potential risk, unauthorized activity, or fraudulent transactions.
Marketing & Promotions (Where Consented):
- Send you newsletters, new collection announcements, care guides, and promotional offers aligned with your preferences.
- Send transactional and promotional SMS/MMS/RCS messages if you have explicitly opted into our mobile messaging program.
Site Optimization & Analytics:
- Assess customer interactions, analyze the performance of our marketing campaigns, and enhance user experience and site navigation.

3. SMS & Mobile Messaging Privacy Safeguards

We value your trust regarding mobile communications. If you opt into our mobile messaging program:

Express Consent: By providing your mobile number and opting in, you consent to receive recurring automated marketing, promotional, and transactional text messages (via SMS, MMS, or RCS) from CanaKasa. Consent is not a condition of purchase.
Strict No-Sale / No-Rental Policy: We do not sell, rent, lease, or share your mobile opt-in data or phone numbers with third parties for their own independent marketing purposes.
Authorized Service Providers: We only share mobile data with trusted service providers (e.g., SMS delivery platforms) strictly for the purpose of operating and delivering our messaging program, bound by strict confidentiality and data protection obligations.
Opting Out: You may opt out of marketing text messages at any time by replying STOP to any message. For help, reply HELP or email cs@canakasa.com / call +1 (713) 242-1460. Opting out of promotional messages will not terminate critical transactional notifications related to your active orders.

4. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers who assist us in operating our business and serving you:

E-Commerce Platform: Our online store is powered by Shopify. You can read more about how Shopify protects and handles your personal information at Shopify Legal Privacy Policy.
Analytics Providers: We use Google Analytics to understand how visitors browse and interact with our store. You can read Google's Privacy Policy at Google Privacy & Terms and opt out of Google Analytics at Google Analytics Opt-out Browser Add-on.
Payment & Logistics Partners: We share necessary order data with secure payment gateways (e.g., Shopify Payments, PayPal, Apple Pay) and shipping carriers (e.g., USPS, UPS, FedEx, Amazon Logistics) to process payments and deliver your orders.
Legal Compliance & Protection: We may disclose your information to comply with applicable laws, respond to lawful subpoenas or court orders, or protect our rights, property, safety, or that of our customers.

5. Behavioral Advertising & Targeted Marketing

We may use your Personal Information to deliver targeted advertisements or promotional messaging we believe may interest you.

To learn more about how targeted advertising works, visit the Network Advertising Initiative (NAI) Educational Page.

How to Opt Out of Targeted Advertising:

You can opt out of targeted advertising directly through common advertising platforms:

Facebook / Meta: Facebook Ad Settings
Google: Google Ads Settings
Bing / Microsoft: Microsoft Personalized Ads
Digital Advertising Alliance Portal: DAA WebChoices Browser Tool
Network Advertising Initiative Portal: NAI Consumer Opt-Out

6. Cookies and Tracking Technologies

We use cookies to maintain your active shopping cart, remember your display preferences, keep you logged in, and analyze site performance.

Essential Cookies: Necessary for the website to function, process checkout, and maintain security.
Functional Cookies: Remember user preferences such as currency, language, and display choices.
Analytics & Marketing Cookies: Help us understand user journeys and measure advertising effectiveness.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect the functionality of the checkout and site features.

7. Do Not Track (DNT)

Please note that because there is no consistent industry consensus on how to interpret Do Not Track (DNT) signals, we do not alter our Site's data collection practices upon detecting a DNT signal from your browser, unless required by applicable law (such as recognizing Global Privacy Control signals where mandated).

8. Your Privacy Rights (US State Privacy Laws)

CanaKasa and the Site are intended exclusively for customers located within the United States. Depending on your state of residence, you may have specific statutory privacy rights regarding your personal information under applicable state consumer privacy laws (including the Texas Data Privacy and Security Act (TDPSA), California Consumer Privacy Act as amended by the CPRA, and privacy laws in Virginia, Colorado, Connecticut, Utah, and other states):

Right to Know / Access: Request confirmation of whether we process your personal data and obtain access to the specific categories and pieces of personal data collected about you.
Right to Delete: Request deletion of personal data you have provided to us or that we have collected about you, subject to legal and operational exceptions (e.g., fulfilling an existing order, tax/accounting compliance).
Right to Correct: Request correction of inaccurate personal data maintained in our records.
Right to Data Portability: Obtain a copy of your personal data in a portable, readily usable format to the extent technically feasible.
Right to Opt-Out of Targeted Advertising & Sale of Data: You have the right to opt out of the processing of your personal data for targeted advertising, profiling, or sale. CanaKasa and NAHEB LLC do not sell personal information for monetary consideration.
Right to Non-Discrimination: We will not discriminate against you, deny you goods or services, charge you different prices, or provide a different quality of service for exercising any of your statutory privacy rights.

Notice to International Visitors

The Site is operated from the United States and is intended exclusively for users located within the United States. CanaKasa and NAHEB LLC do not market or ship internationally at this time, and do not purposefully target or solicit customers outside the United States. If you choose to access or interact with the Site from outside the United States, please be aware that any information you provide will be transferred to, stored, and processed in the United States in accordance with U.S. federal and state privacy laws, which may differ from the data protection regulations of your home jurisdiction.

How to Exercise Your Rights

To exercise any of your statutory privacy rights, please submit a verified consumer request by contacting us at:

Email: cs@canakasa.com
Phone: +1 (713) 242-1460

We will verify your identity before processing your request in accordance with applicable state laws. You may also designate an authorized agent to submit requests on your behalf in accordance with applicable legal verification procedures.

9. Data Retention

When you place an order through the Site, we will retain your Order Information in our records for accounting, warranty, tax, and order fulfillment purposes unless and until you ask us to delete this information, or as long as required by applicable law.

For registered accounts, profile information is retained as long as the account remains active.

10. Data Security

We implement reasonable technical and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or wireless network can be guaranteed 100% secure.

11. Children's Privacy

The Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of 13 (or 16 where applicable). If you believe a child has provided us with personal data, please contact us immediately so we can remove the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, technical, or regulatory practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.