30-Day Return Window
CanaKasa accepts return requests within 30 days of delivery for products purchased directly from CanaKasa’s official website.
To be eligible for return, the product must be:
- Unused.
- Clean and free from cut marks, stains, food odors, or signs of food contact.
- In its original packaging where possible.
- Accompanied by valid proof of purchase.
Because cutting boards may come into direct contact with food, CanaKasa cannot accept returns of used products unless the issue is confirmed to be a manufacturing or fulfillment error.
Non-Returnable Items
CanaKasa may refuse returns or refunds in the following cases:
- The product has been used or shows signs of food contact.
- The product was damaged due to use, storage, or improper return packaging.
- Original packaging, accessories, or proof of purchase are missing.
- The item was marked as final sale, gift card, sample sale, or otherwise non-returnable.
- The product was purchased from an unauthorized seller.
Return Shipping Costs
For buyer’s remorse, wrong product choice, or change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
If the product is confirmed to be defective, incorrect, or damaged on arrival due to CanaKasa or fulfillment error, CanaKasa will cover or support return/replacement shipping on a case-by-case basis.
Return Process
Customers must contact CanaKasa before sending any product back. Returns sent without prior authorization may not be processed or eligible for refund.
Once the returned item is received, CanaKasa will inspect its condition. If approved, refunds will be issued to the original payment method within 5–10 business days, depending on the bank or payment provider.